SHIPPING / RETURNS


Orders are processed in 3-5 business days (Monday through Friday, excluding holidays). You will receive tracking information via email once your order has shipped. Transit time will depend on the shipping method selected at checkout. 

As an eco-friendly brand, we only ship using recyclable materials - no bubble wrap or styrofoam will be used to pack your Urban Oreganics order.

Making sure your order is packaged with care and shipped quickly is always our priority. To ensure that your order arrive without any delays or mistakes, we are not able to combine orders. If you would like to add items to your order, please reply to your order confirmation email within 24 hours.

We offer free US first class shipping on orders $50+ (enter "FREESHIP50" at checkout). Only one discount code is accepted per order.

 

    •  Local Pickup (West Linn, Oregon):
      • Click here to place your order for local pickup from our home studio
      • Please still allow 3-5 business days for processing
      • You will receive an email with instructions when your order is ready

     

    • U.S. Standard (First Class):
      • $5.95 flat rate
      • Estimated 2-7 shipping days (after 3-5 business day processing)

     

    • U.S. Priority Mail:
      • $8.95 flat rate
      • Estimated 1-3 shipping days (after 3-5 business day processing)
      • Includes insurance in case your package is lost or damaged

     

    • U.S. Priority Mail + Signature:
      • $11.95 flat rate
      • Estimated 1-3 days (after 3-5 business day processing)
      • Includes insurance in case your package is lost or damaged
      • Signature required for package to be delivered

     

      • International:
        • $29.95 flat rate
        • Estimated 1-3 weeks (after 3-5 business day processing)
        • Import duties, taxes, and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's policies.

       

      • Wholesale:
        • Rates vary by order size
        • Currently available in the U.S. only
        • Estimated 1-3 shipping days (after 3-5 business day processing)
        • Includes insurance in case your package is lost or damaged

       

      Urban Oreganics is not responsible for shipping delays, damage, or loss. We recommend selecting a priority mail upgrade at checkout to protect your package in case of an unfortunate circumstance.

      • If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
      • If your tracking number shows delivered but the package is nowhere to be found, please click here.
      • If your order arrives damaged, please click here.
      • During extreme warm or cold weather, we suggest having your order delivered to your workplace or opting for the "signature required" shipping method at checkout to ensure your package is not left out in the elements.

       

      If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

       

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      We accept cancellations within 24 hours, as long as your order has not already shipped. Please reply to your order confirmation email to begin that process.

      Due to the nature of our products, each batch will vary slightly in color. We are unable to accept returns or exchanges. However, please contact us with your order number if you aren't 100% satisfied - we'd love to make it right!

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